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A zero-hour contract is a type of employment agreement where the employer is not obligated to provide a minimum number of working hours, and the worker is not required to accept all work offered. These contracts offer flexibility for both businesses and workers, particularly in industries with fluctuating workloads.
In the UK, zero-hour contracts are governed by employment laws such as the Employment Rights Act 1996 and the Small Business, Enterprise and Employment Act 2015, which prohibit exclusivity clauses and protect workers' rights.
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Zero-hour contracts provide flexibility while defining the legal relationship between the employer and the worker. They are commonly used in sectors like hospitality, retail, healthcare, and logistics.
💡 Did You Know?
The Small Business, Enterprise and Employment Act 2015 prohibits employers from including exclusivity clauses in zero-hour contracts, ensuring workers can seek additional employment elsewhere.
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To create a legally compliant and practical contract, consider the following clauses:
Clarify whether the worker is classified as an employee or a worker, as this determines their legal rights.
Example Clause:
"The individual engaged under this contract is classified as a worker, not an employee. This contract does not guarantee a minimum number of working hours."
💡 Tip:
Workers have rights to minimum wage and holiday pay, but not to unfair dismissal protection.
Explain how shifts are offered and accepted.
Example Clause:
"Shifts will be offered based on operational needs. The worker is free to accept or decline any shift offered."
Key Details to Include:
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Specify the payment terms and any additional benefits.
Example Clause:
"The worker will be paid £12.50 per hour, with payments made via bank transfer on the last working day of each month."
Important Considerations:
💡 Did You Know?
Zero-hour workers are entitled to holiday pay (5.6 weeks per year, pro-rata) and must receive payslips like regular employees.
Explain how holiday pay is calculated.
Example Clause:
"The worker is entitled to 5.6 weeks of annual leave, calculated on a pro-rata basis based on hours worked."
Calculation Formula:
Tip:
Include information about bank holidays and the process for requesting leave.
Confirm compliance with the Working Time Regulations 1998.
Example Clause:
"Workers are entitled to a 20-minute break for every 6 hours worked and at least 11 hours of rest between shifts."
Key Requirements:
Describe the process for reporting sickness.
Example Clause:
"Workers must notify their manager as soon as possible if unable to attend a scheduled shift due to illness."
Key Details:
Acknowledge the worker's right to work elsewhere.
Example Clause:
"This contract does not prevent the worker from accepting employment with other employers."
💡 Did You Know?
Exclusivity clauses in zero-hour contracts have been illegal since 2015 to protect workers' income security.
Outline the employer’s obligations regarding workplace safety.
Example Clause:
"The employer will provide necessary training and equipment to ensure a safe working environment."
Tip:
Ensure compliance with the Health and Safety at Work etc. Act 1974.
Explain how the agreement can be ended by either party.
Example Clause:
"Either party may terminate this agreement with one week’s notice, unless gross misconduct occurs."
Considerations:
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✅ Employment status and legal rights clarified.
✅ Procedures for offering and accepting work detailed.
✅ Payment terms and holiday entitlement specified.
✅ Rest breaks and maximum working hours outlined.
✅ Sickness absence reporting procedure included.
✅ Worker’s right to seek additional employment acknowledged.
✅ Health and safety obligations addressed.
✅ Termination and notice provisions clearly stated.
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A restaurant uses zero-hour contracts for waiters to cover busy periods like weekends and holidays. Workers are paid an hourly rate with holiday pay calculated based on hours worked.
Insight:
These contracts help hospitality businesses manage fluctuating staffing needs without committing to fixed hours.
A care home hires healthcare assistants on zero-hour contracts to handle increased workloads during flu season. Workers receive full training and are paid Statutory Sick Pay (SSP) when eligible.
Insight:
Healthcare providers must ensure that all staff receive mandatory health and safety training.
An events company employs stewards under zero-hour contracts for concerts and festivals. Workers are contacted a week in advance to confirm availability.
Insight:
Event organisers often use online scheduling tools to streamline shift allocation.
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Zero-hour contracts often require supporting documents for compliance. Here are some key templates:
Covers full-time, part-time, and fixed-term employment arrangements.
Outlines workplace rules, policies, and procedures for all staff.
For engaging independent contractors on flexible terms.
Our legal templates are written in simple, plain English—no complicated jargon. Legal documents that anyone can understand.
Create customized documents in minutes with our AI-powered platform, saving you time, costs and hassle.
Our expert-reviewed documents are updated regularly for your peace of mind.
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A zero-hour contract offers flexibility for both businesses and workers, allowing work to be offered as needed without guaranteeing regular hours. These contracts are particularly useful in sectors like hospitality, retail, and healthcare but must comply with UK employment law.
Our expert lawyers have compiled answers to 15 frequently asked questions about zero-hour contracts to help small business owners and individuals understand their rights, responsibilities, and best practices.
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A zero-hour contract is a flexible employment agreement in which an employer is not required to offer a minimum number of working hours, and the worker is not obligated to accept every shift offered.
Key Features:
💡 Did You Know?
The UK’s Small Business, Enterprise and Employment Act 2015 prohibits employers from using exclusivity clauses in zero-hour contracts, ensuring workers can seek employment with multiple companies.
Zero-hour contracts are commonly used in:
Tip:
These contracts are best suited to jobs where demand is unpredictable or seasonal.
Yes, zero-hour contracts are legal under UK law if they comply with employment rights legislation, including:
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Yes, workers on zero-hour contracts enjoy key employment rights, including:
Tip:
While zero-hour workers receive fewer protections than employees, they still qualify for Statutory Sick Pay (SSP) if they earn at least £123/week on average.
Holiday entitlement for zero-hour workers is calculated as 12.07% of hours worked.
Example Calculation:
If a worker has worked 150 hours:
💡 Did You Know?
The Holiday Pay Reference Period changed in April 2020 to 52 weeks, ensuring holiday pay reflects an average of hours worked over the past year (or fewer if they've worked less time).
Zero-hour contracts do not obligate workers to accept work offered. Employers cannot penalise workers for declining shifts, as long as this aligns with the agreed terms.
Tip:
Establish a clear shift notification process to avoid confusion and ensure operational efficiency.
Yes. The Small Business, Enterprise and Employment Act 2015 prohibits exclusivity clauses in zero-hour contracts, allowing workers to seek additional employment.
Tip:
Employers can request that workers disclose other jobs only if conflicts of interest or health and safety risks are relevant.
Zero-hour workers are eligible for Statutory Sick Pay (SSP) if they:
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Zero-hour workers are generally not eligible for statutory redundancy pay unless they qualify as employees and meet the two-year continuous service requirement.
Tip:
Track continuous service periods, as irregular work patterns do not necessarily break continuity if mutual obligations persist.
Termination procedures depend on the terms outlined in the contract.
Typical Clauses Include:
Tip:
Ensure that termination terms comply with the Employment Rights Act 1996.
Effective shift management requires:
💡 Did You Know?
The Good Work Plan (2019) introduced the requirement for all UK workers to receive a written statement of terms from day one of employment, including those on zero-hour contracts.
Zero-hour workers do not have automatic conversion rights to permanent employment. However, they may be classified as employees if:
Tip:
Regularly review contracts for workers with consistent shift patterns to avoid misclassification risks.
| Zero-Hour Contract | Casual Contract |
|---|---|
| No guaranteed hours | Irregular hours on an ad-hoc basis |
| Ongoing relationship | Often used for short-term needs |
| Rights under WTR 1998 apply | May or may not imply ongoing work |
Tip:
Use casual contracts for short-term, one-off projects and zero-hour contracts for long-term but variable work needs.
Disputes often arise from unclear expectations or inconsistent scheduling.
Preventative Steps:
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Go Legal AI simplifies contract creation with customisable, lawyer-drafted templates that comply with UK employment law.
Our Services Include:
A zero-hour contract offers flexibility for businesses that need to adjust staffing levels based on demand. These contracts allow employers to offer work when needed, while giving workers the freedom to accept or decline shifts. However, they must comply with UK employment laws, including the Employment Rights Act 1996 and the Small Business, Enterprise and Employment Act 2015.
Our expert lawyers have provided this detailed DIY guide to help small business owners and individuals create a legally compliant, practical zero-hour contract.
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A zero-hour contract is a type of employment agreement where:
💡 Did You Know?
Since 2015, UK law has prohibited exclusivity clauses in zero-hour contracts, ensuring workers can work for multiple employers.
Clearly state whether the worker is classified as an employee or a worker, as this affects their legal rights.
Checklist:
Example Clause:
"The individual engaged under this contract is classified as a worker, not an employee. The company is under no obligation to offer work, and the worker is not required to accept work when offered."
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Explain how working hours will be communicated and recorded.
Checklist:
Example Clause:
"The company will notify workers of available shifts at least 48 hours in advance. Workers must confirm availability within 24 hours."
💡 Tip:
Use scheduling software to simplify shift allocation and track worker availability.
Detail how workers will be compensated for their time.
Checklist:
Example Clause:
"The worker will be paid £12.50 per hour. Payments will be made via bank transfer on the last working day of each month."
Tip:
Ensure pay rates comply with the National Minimum Wage (NMW) and National Living Wage (NLW) requirements.
Even zero-hour workers are entitled to paid holiday under UK law.
Holiday Entitlement Formula:
Example Clause:
"Holiday entitlement will be calculated as 12.07% of hours worked, paid at the worker's standard hourly rate."
💡 Did You Know?
From April 2020, the holiday pay reference period became 52 weeks to better reflect seasonal variations.
The Working Time Regulations 1998 guarantee rest periods for all workers.
Key Requirements:
Example Clause:
"Workers are entitled to a 20-minute paid break for every 6 hours worked and at least 11 hours of rest between shifts."
Tip:
Record breaks to ensure compliance and avoid disputes.
Outline the procedure for reporting sickness and eligibility for Statutory Sick Pay (SSP).
Checklist:
Example Clause:
"Workers must report sickness by calling their line manager before 9:00 AM on the first day of absence. SSP will be paid in accordance with statutory requirements."
🔗 Download Your Zero-Hour Contract Here
Zero-hour workers cannot be prohibited from working for other employers.
Example Clause:
"The company acknowledges the worker's right to work for other employers, provided this does not create a conflict of interest."
💡 Tip:
If external work presents a health and safety risk (e.g., excessive working hours), discuss it with the worker to find a solution.
Employers must ensure a safe working environment under the Health and Safety at Work etc. Act 1974.
Checklist:
Example Clause:
"The employer will provide necessary training and equipment to ensure a safe and compliant workplace."
Tip:
Use online safety training modules for remote or part-time staff.
Define how the contract can be ended.
Checklist:
Example Clause:
"Either party may terminate this contract with one week's written notice. Immediate termination may occur in cases of gross misconduct."
💡 Did You Know?
Workers with 2+ years of continuous service are protected against unfair dismissal.
✅ Employment status defined (worker or employee).
✅ Working hours and notification procedures clarified.
✅ Pay structure, including overtime rates, explained.
✅ Holiday entitlement calculation method included.
✅ Rest breaks and sickness procedures detailed.
✅ Right to work elsewhere acknowledged.
✅ Health and safety responsibilities outlined.
✅ Termination and notice provisions established.
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A restaurant hires waiting staff on zero-hour contracts to manage unpredictable weekend demand. Shifts are allocated weekly, with workers confirming availability via a scheduling app.
Insight:
Restaurants must ensure that holiday pay is correctly calculated for staff with variable hours.
A clothing store uses zero-hour contracts during busy sales periods like Black Friday and the Christmas season. Workers can sign up for shifts based on their availability.
Insight:
Retailers often link shift scheduling with payroll systems to track worked hours and calculate holiday pay automatically.
A care home uses zero-hour contracts for relief staff to cover employee absences due to illness or holidays. Workers must provide up-to-date training certificates before starting shifts.
Insight:
Healthcare employers must ensure that temporary staff complete statutory training to meet Care Quality Commission (CQC) requirements.
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Zero-hour contracts often work alongside other employment documents. Here are some essential templates:
For full-time, part-time, and fixed-term contracts.
Outlines general policies and procedures applicable to zero-hour workers.
For engaging independent contractors on an as-needed basis.
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We have used several lawyers over the years Karim has been the best! He is passionate and has genuine intention to help clients get the best outcome. Always available for us whenever we need his help
Many thanks for your excellent work on my behalf, I extremely appreciate your help. You were so thorough, persistent, fair and transparent. I shall always say, I had the best possible solicitor to fight my cause. Thank you!
Karim has assisted in commercial ligitation. He was very helpful, pro active support and gave detsiled advice. I will be using their services in the future for all of my legal requirements.
We are grateful to Karim who helped our small business recover a debt within a few weeks. Very attentive even outside of normal working hours. Thank you so much!!
I recently had the pleasure of working with Karim from Go Legal, and I am beyond impressed with the exceptional service I received. From the very first consultation, it was clear that Karim is deeply knowledgeable and genuinely invested in understanding every aspect of my case. His compassion and dedication to his clients are truly unparalleled.
If you’re looking for a legal firm that combines expertise with a personal touch, look no further than Go Legal. Karim and his team are truly a standout in their field, and I wholeheartedly recommend them to anyone in need of legal assistance. Their dedication to their clients’ well-being and their unwavering pursuit of justice make them an invaluable ally in any legal matter.
Karim, is very friendly and professional. We reached out for advice and process for what we believed was a contract breach issue.
Karim demonstrated a great understanding of contract law and provided invaluable guidance every step of the way – from our initial consultation to the resolution of the matter,
They took the time to thoroughly review the details of my case, patiently answered all of my questions, and provided clear and concise explanations of my options.
Thanks to their expertise, the contract breach issue was resolved efficiently and favourably.
I wholeheartedly recommend Karim to anyone in need of legal assistance. Their professionalism, expertise, and genuine care for their clients truly set them apart. If you’re facing a contract breach or any other legal challenge, look no further.
Karim and his team are a god send. We have been dealing with a breach of contract construction dispute for several months which has caused us stress and anxiety. Karim was able to resolve it for us in a few weeks. Honestly the best lawyers I have come across. Diligent and well thought out advice.
Karim Oualnan at handled a contractual case to a successful resolution. Karim was diligent, always providing great, honest advice in which Karim always put my best interests at the forefront of his suggestions during the case. He is very reliable, trustworthy and always on hand to help. I would highly recommend Karim and look forward to working with him again in future.
Karim is a standout lawyer! His approach is very strategic and always has the best intentions of the client in mind throughout. I would highly recommend him if you’re looking for a lawyer. You’re in safe hands!
Karim is an incredibly meticulous and astute lawyer who applies a high level of skill and intelligence to his work. There is no one else that I can think of who I would go to solve a commercial dispute due to his ability of solve problems and see the commercial angle and importance of legal issues. As is evidenced by his career so far he is very comfortable with leading on complex matters and you can trust that he will produce an excellent quality of work. He is also incredibly personable, diligent and hard-working.
Karim was amazing, quick and effective just what you need. Very professional and makes it easy for you to understand everything. Always there when we need help and times of need. Worth every single penny!
I received follow up legal advice from Karim that was extremely helpful and really helped me to clarify my situation and decide on my case progression
Absolutely super service.
Very reactive and called within minutes. Offered us lots of great advice which he didn’t need to offer up for free. Would recommend
I have known Karim for several years and have nothing but praise for the way he conducts himself professionally. He is an outstanding Litigation Solicitor dedicated to achieving the best solutions for his clients. He is highly recommended
I recently worked with Karim at GoLegal and couldn’t be more pleased with the service I received. He provided exceptional advice regarding trademarks and offered valuable business insights. His expertise and thoroughness were evident in every interaction. I highly recommend Karim and GoLegal for anyone seeking professional and insightful legal guidance.
Thank you so much Karim for your Legal advice
Professional, friendly and helpful
I cannot be more grateful
Highly recommended
It was astounding how much legal knowledge and experience Karim and the team possessed. They gave good legal advice and handled complicated legal matters with ease. Their handling of delicate situations with professionalism was admirable.
Go-legal Ai has very professional and well mannered people who work hard to make sure your enquiries are dealt with as soon as possible.
Having spoken to multiple solicitors in the past few weeks I was at wit’s end, I was just as low as could be until I found Karim who gave me the confidence to keep going, his knowledge of my predicament was second to none.
Karim gave me valuable advice and was very helpful
when i was unsure weather to pursue a claim for a Construction contractual dispute.
Amazing service and experienced staff. Help and advice was top quality and especially recommend Karim as giving a level of quality service above expectations. Thank you
Amazing service! He’s thorough and ensures no detail is overlooked. With his extensive expertise, he provided me with confidence and reassurance during our legal proceedings. Karim was efficient from beginning to end, and his friendly demeanor made it an unparalleled experience!
Karim was able to offer us some great advice in consultation. Very knowledgeable and considerate. Thank you Karim.
I highly recommend Karim as a commercial solicitor. While he worked on my matter, I was extremely impressed with his expertise, professionalism, and client-focused approach. He is a trusted advisor who will provide you with the expert legal advice you need to make informed decisions.
I recently sought legal representation for a challenging litigation case and go-legal exceeded my expectations in every way. From the initial consultation, it was clear they were experienced and truly invested in getting the best outcome for me.
Karim, was particularly exceptional. His profound knowledge of the law and insightful strategies were invaluable throughout the process. He kept me informed, addressed all my concerns with patience and clarity, and consistently demonstrated genuineness.
Another massive thank you
Karim and his team have been excellent in helping our company navigate the regulatory environment in the online competitions and gaming sector. His legal expertise has been invaluable in recent months, and we’re extremely grateful for his knowledge and support.
I am writing to express my deepest gratitude for the service Ms.Zareen provided in securing the approval of my child’s Dependent visa following the initial refusal.
From the very beginning, her dedication and professionalism were evident. She took the time to thoroughly understand our situation, meticulously reviewed all the documents, and provided clear, concise guidance on the necessary steps to strengthen our case. Her expertise and strategic approach played a vital role in overturning the refusal.
I particularly appreciate how she maintained clear and constant communication, ensuring we were informed and reassured throughout the process ,showed remarkable attention in preparing our documents & displayed genuine compassion and understanding, which made a stressful situation much more manageable.
Thanks for her hard work and expertise.
We are incredibly grateful for the positive outcome.
Her efforts have had a profound impact on our lives, and we cannot thank you enough.
I will wholeheartedly recommend the services to anyone in need of immigration assistance, knowing they will be in the best hands.
I am writing to express my deepest gratitude for the service Ms.Zareen provided in securing the approval of my child’s Dependent visa following the initial refusal.
From the very beginning, her dedication and professionalism were evident. She took the time to thoroughly understand our situation, meticulously reviewed all the documents, and provided clear, concise guidance on the necessary steps to strengthen our case. Her expertise and strategic approach played a vital role in overturning the refusal.
I particularly appreciate how she maintained clear and constant communication, ensuring we were informed and reassured throughout the process ,showed remarkable attention in preparing our documents & displayed genuine compassion and understanding, which made a stressful situation much more manageable.
Thanks for her hard work and expertise.
We are incredibly grateful for the positive outcome.
Her efforts have had a profound impact on our lives, and we cannot thank you enough.
I will wholeheartedly recommend the services to anyone in need of immigration assistance, knowing they will be in the best hands.
Karim was easy to work with. Slight communication hiccup at the start, but more than made up for it with the work he did on my case. Happy with the outcome.
Karim has been so so great, he helped me throughout the whole process and even after. 100% recommended
Karim has been absolutely amazing, really helpful and responses were always really fast. I would 100% go back!
I am extremely pleased with the legal services provided by Karim and his team. Their expertise, professionalism, and prompt communication made a significant difference in my case. I also appreciated your display of empathy and understanding during a potentially stressful period for me. Your compassionate approach was truly valuable – a massive bonus for me personally. Highly recommended!
Karim provided exceptional service, demonstrating a high level of professionalism and competence. He was thorough, responsive, and always ensured that my needs were met promptly and efficiently. His expertise and attention to detail were evident in every interaction, making the entire process smooth and stress-free. I highly recommend Karim for his outstanding service and dedication to excellence.
Karim is an immaculate professional, going above and beyond to excel in his service. Couldn’t recommend highly enough!
Karim was exceptional at providing me advice to my matters. He was attentive, knowledgeable and approachable. Moreover, GoLegal is a great platform for open-sourced legal information.
The owner of Go Legal helped me with the process of filing a pre-action protocol proforma and it went smoothly. I totally recommend their professionalism and also dedication.
Karim is an amazing asset to have in your corner. Can’t recommend him and his team enough
Karim was extremely helpful and knowledgeable.
Gave me sound advice on what I needed to do.
Very helpful and informative. Takes the time to address the details
Very helpful and friendly impartial advice. Extremely thankful for the patience and time.
Karim had exceptional dedication, a positive attitude and provided very helpful guidance. He constantly went above and beyond in every aspect.
Great advice from the start, completely understanding & happy to discuss anything that your unsure about concerning
Fantastic Service given and alot of help regarding ex business partner/supplier giving harassment and defamation. A cease and desist letter was recommended to resolve the issues. Definitely recommended.
Exceptional service throughout the whole process. The information and advice provided was first class and exceeded my expectations.
I am delighted to share my heartfelt gratitude and utmost appreciation for Zareen, the immigration consultant who expertly guided us through the British naturalisation process for my wife and two kids. From start to finish, Zareen’s exceptional service and unwavering confidence made an enormous difference in our journey.
Zareen’s expertise and professionalism were evident from our very first meeting. She thoroughly understood the complexities of our case and approached each challenge with a calm and positive demeanor. Her extensive knowledge of the naturalisation process and her ability to anticipate and address potential issues reassured us every step of the way.
What truly set Zareen apart was her constant communication and feedback. She kept us informed about the progress of our application, providing timely updates and constructive insights that helped us stay on track. Her positive attitude and encouraging words were a source of comfort, especially during moments of uncertainty.
Zareen’s dedication and meticulous attention to detail ensured that all our documentation was accurate and complete. Her proactive approach in preparing and submitting our application demonstrated her commitment to achieving the best possible outcome for our family.
Thanks to Zareen’s exceptional guidance, we successfully obtained British naturalisation for my wife and two kids. Her professionalism, confidence, and unwavering support made an otherwise daunting process smooth and stress-free. I wholeheartedly recommend Zareen to anyone seeking an immigration consultant who genuinely cares about her clients and delivers outstanding results.
Thank you, Zareen, for your outstanding service and for helping our family achieve this significant milestone. We are forever grateful for your expertise and support.
Karim is knowledgeable and very attentive in all details ensuring the process goes smoothly and transparent, Also very professional and reliable, throughout the process making it easier and more prompt, I definitely recommend it 🌟🌟🌟🌟🌟🌟
Excellent to have warm personable assistance
Would highly recommend for drafting any contractual documents. Stand out firm
Called in for information regarding my dissertation on civil law and was kindly provided with very useful information.
Since I was in need of a lawyer, Karim was my go to. He was really listening to me and I felt heard. Thanks for your help
karim gave me a call back and gave me advice on what I should do. Thank you
Very helpful! Thanks Karim
He listened and provided very good advise
Great platform. Thank you Go Legal Ai
Very caring and professional company…
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